FAQ's

From purchase, all items are produced and shipped from our facility in 1–4 business days. Then, standard shipping durations are applicable. To view your shipping details and time window, click the tracking link in the confirmation email you received. Due to local customs laws, international orders may require longer delivery times. If your order has not arrived within the anticipated time frame, kindly email us at Support@theorganicbag.com.

Where’s my thing at?

Once your product ships, you will receive an email with tracking details. You can use this link to check the status of your order. Additionally, all you have to do is type your order number into the “ORDER TRACKER” link that appears in our website’s header and footer.

Which payment options are accepted by you?

Visa, MasterCard, Amex, and other major credit and debit cards are all accepted.

Do you take PayPal payments?

Are pre-paid gift cards accepted?

Not at all

Do you offer international shipping?

At this time, we only ship to the United States.

What is the cost of shipping to my nation?

The cost will vary based on your country and the quantity of items you buy. Before completing the checkout process, click “BUY IT NOW” and enter your address to find the exact pricing.

What’s going on if your page won’t load?

Please tell us about your problem, and we’ll try to fix it soon.

I keep receiving an error message: what’s going on?

Please tell us about your problem, and we’ll try to fix it soon.

I just realized that I accidentally selected the wrong item. Can you please exchange my merchandise?

As soon as you realize that you have made a mistake, kindly get in touch with us. We will make the necessary adjustments if we discover the problem before the product is put into production. Please act quickly as we strive to send your product as soon as possible!

I just realized that I accidentally selected the wrong size. Can you fix this?

I just realized that the shipping address I entered needed to be corrected. How should I proceed?

As soon as you realize that you have made a mistake, kindly get in touch with us. If we discover the problem before the item ships, we will make the necessary adjustments. If not, we’ll have to wait until the item is delivered back to us.

What is your exchange/return policy?

Within 30 days of delivery, please follow the guidelines below if you want to return an item. Pack the goods securely inside the original packaging included with the purchase. Every coffee table needs to be returned to its original state. If the coffee tables you received are broken, please email Support@theorganicbag.com to let us know.

Trade:

Please email us at Support@theorganicbag.com if you would like to exchange a product. We will handle the exchange, and there might be a $20 restocking fee.

Should the item be “Returned to Sender,” what would happen?

If your order is marked as “undeliverable” and is sent back to us, we will pay to ship the package to you.

What occurs if there is damage to my item?

Should your item be defective or erroneous, we will replace it at no extra expense. Returning a damaged product is not required. If inventory problems prevent us from exchanging the goods, we will either reimburse you or send you a comparable item of your choosing.

What occurs if, after washing, my item breaks?

You must carefully review the washing instructions on the product’s packing slip. Designs are intended to endure numerous proper washings. Once abused, designs aren’t meant to last. If you believe your product is defective, please email Support@theorganicbag.com.

What should I do if my product is faulty or I received the wrong one?

If this occurs, we sincerely apologize. Kindly provide us with your order number via email at Support@theorganicbag.com. We’ll pay for everything involved in getting you the right product. We’ll replace the product you received and cover the cost of returning the original to us. We are fallible human beings, after all. We’ll work quickly to fix the issue!

Please contact us if you have any questions or require any assistance.

Do not hesitate to contact us if you have any questions.

Send an email to: Support@theorganicbag.com.

☏ Contact number: +16163193856